GJL IT

Operations Experts & Workflow Automation Specialists

We help small businesses automate their workflows so they can focus on what they do best. With 17+ years optimizing operations in manufacturing, we understand the daily challenges of running an efficient business—because we've lived them.

Why We're Different

Most automation consultants come from pure tech backgrounds. We come from the operations floor.

Operations First, Technology Second

17 years in Manufacturing & Operations management before becoming an automation specialists. We've managed teams of 40+, scaled production by 1,500%, and implemented systems that actually work in the real world. We at GJL IT don't just build automation systems, We design them from years of operations experience managing the chaos you're dealing with: double-bookings, manual admin, disconnected spreadsheets, and teams stretched too thin.

17+ Years Operations Experience
1,500% Production Scale-Up Achieved
60% Time Savings Delivered
5+ Industries Optimized

Real-World Experience Behind the Automation

This isn't a career history, it's 17 years of operational mistakes, lessons, and scars that now inform how we design automation that actually works in the real world.

Phase 1: Foundations in Precision Engineering

2006-2012

"Where we learnt that 0.025mm tolerances teach you attention to detail that most automation 'experts' never develop."

  • Learnt why manual processes break under pressure, and which ones are worth automating versus re-engineering
  • Discovered that precision isn't about perfection, it's about knowing where tolerances actually matter
  • Understood how multi-machine workflows reveal bottlenecks that single-process thinking misses entirely

Phase 2: Scaling Operations & Manufacturing Leadership

2012-2023

"Where learnt that scaling from 40 to 600 units/month breaks every manual system you have, and why automation must follow operational reality, not theory."

  • Learnt how poorly implemented MRP systems create more work instead of less, and how to design them properly so they actually help people
  • Discovered that digitizing a broken process just makes you fail faster, you must fix the workflow first, then automate it
  • Understood that efficiency isn't about working harder, it's about eliminating the work that shouldn't exist in the first place

Phase 3: Automation & Systems Design

2023-Present

"Where we combined 17 years of operational scars with modern automation tools to help small businesses avoid the mistakes we've already made."

  • Applying Lean, Six Sigma, and Kaizen principles to workflow automation, not as theory, but as battle-tested methods that actually work
  • Designing systems that teams actually use, not just technically impressive solutions that sit unused
  • Building automation that fits how businesses actually work; messy, chaotic, real-world operations, not idealized processes

After 17 years managing these operations, we at GJL IT realized: small businesses face the same chaos we dealt with daily, but they can't afford a full operations manager. That's when we started building automation systems that brought enterprise-level efficiency to small business budgets.

Bottom line: When you work with us, you're not hiring someone who learned automation from YouTube tutorials. You're hiring someone who's already made every operational mistake you're about to make, and knows how to automate around them.

Qualifications & Expertise

Supporting credentials—because experience matters more than certificates, but both help.

Management Qualifications

  • ILM Level 5 Diploma in Operations Management
  • Operational planning & project management
  • Change management expertise
  • High-performance team leadership

Business Improvement

  • Lean Manufacturing certified
  • Six Sigma methodologies
  • Kaizen continuous improvement
  • Root cause analysis & problem-solving

Technical Skills

  • MS 360 Business Central proficiency
  • Advanced Excel & data analysis
  • Google Workspace automation
  • MRP & inventory management systems

Automation Tools

  • Google Apps Script development
  • Monday.com workflow design
  • System integration & APIs
  • Custom automation solutions

Industries we've worked across: Precision Engineering, Public Services Coordination, Education, Manufacturing, Events Planning, Property Services, Healthcare, Trades & Home Services, Materials Processing, Fin-Tech

What This Means For You

When you work with us, you're not just getting someone who can build automation systems, you're working with someone who has personally managed the chaos, scaled operations, and delivered measurable results across multiple industries. No juniors, no handoffs, just direct access to 17 years of operations expertise focused on making your business run smoother and more efficiently.

Let's Discuss Your Workflow

Whether you're drowning in manual admin, struggling with disconnected systems, or just want to work smarter, we can help. Let's have a conversation about your specific challenges.

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